Ryan Knowledges Store
Owned and operated by Ryan Global Event Services
Effective Date: 17 July 2026
1. Introduction
This Cancellation and Refund Policy applies to purchases of digital products made through the Ryan Knowledges Store website.
Please read this policy carefully before completing your purchase.
2. Digital Products
Our products are delivered electronically, including e-books, educational notes, learning materials and other digital content.
Because digital products can be accessed, downloaded or delivered immediately after payment, cancellation and refund requests are subject to the conditions stated below.
3. Order Cancellation
An order may be cancelled before payment has been successfully completed.
Once payment has been confirmed and the digital product has been delivered or made available to the customer, the order is generally considered completed.
4. Eligibility for Refund
A refund may be considered in the following situations:
- The customer was charged more than once for the same order.
- Payment was successful, but the digital product was not delivered due to a technical error on our part.
- The digital file delivered was corrupted, incomplete or could not be opened, and we were unable to provide a working replacement.
- An incorrect digital product was delivered.
- The transaction was made without the cardholder’s authorisation, subject to verification and payment provider procedures.
5. Non-Refundable Situations
A refund will generally not be provided where:
- The customer changes their mind after the digital product has been delivered.
- The customer no longer wants or needs the product.
- The customer expected a guaranteed examination result, employment outcome or level of fluency.
- The customer supplied an incorrect email address and did not contact us promptly.
- The customer is unable to open the file due to unsupported software, device limitations or insufficient storage.
- The customer has already downloaded, accessed, copied or used the digital product.
- The request is based on personal preference rather than a defect or delivery failure.
6. Refund Request Procedure
To request a refund, please contact us by email at:
sales@ryanknowledgesstore.shop
Please include the following information:
- Full name used for the purchase.
- Email address used during checkout.
- Transaction or payment reference number.
- Date of purchase.
- Reason for requesting the refund.
- Any relevant screenshots or supporting evidence.
Refund requests should be submitted within seven calendar days from the date of purchase.
7. Review of Refund Requests
We will review each refund request based on the circumstances of the transaction, delivery records, payment confirmation and supporting evidence supplied by the customer.
Submitting a request does not automatically guarantee approval.
We may first offer a replacement file, resend the product or provide technical assistance where the issue can be resolved without a refund.
8. Refund to Original Payment Method
Refunds cannot normally be transferred to a different bank account, card, e-wallet or payment method.
The customer may be required to provide additional information for identity and transaction verification.
9. Refund Processing Time
After the refund has been initiated, the time required for the funds to appear in the customer’s account may vary depending on the bank, card issuer or payment service provider.
The total estimated timeframe for an approved refund is normally between 7 and 14 business days.
Processing times outside our control may be longer during public holidays, bank maintenance periods or payment provider investigations.
10. Duplicate Payments
If a customer is charged more than once for the same order, the duplicate payment will be reviewed and, once confirmed, refunded to the original payment method.
11. Chargebacks and Payment Disputes
Customers are encouraged to contact us first so that we can investigate and resolve any payment or delivery issue.
Fraudulent, misleading or abusive refund claims may be disputed and reported to the relevant payment provider or authority.
12. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time.
Any updated version will be published on this page together with its revised effective date.
13. Governing Law
This Cancellation and Refund Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
14. Contact Us
Ryan Global Event Services
Trading as Ryan Knowledges Store